:root{color-scheme:light;--bg: #f1f5f9;--panel: #ffffff;--panel-2: #f8fafc;--text: #0f172a;--text-2: #1e293b;--text-3: #475569;--muted: #64748b;--faint: #94a3b8;--border: #e2e8f0;--border-2: #cbd5e1;--row-line: #f1f5f9;--hover: #eef2ff}[data-theme=dark]{color-scheme:dark;--bg: #0b1220;--panel: #111b2e;--panel-2: #17233b;--text: #e2e8f0;--text-2: #dbe4f0;--text-3: #b6c2d4;--muted: #8b9bb1;--faint: #64748b;--border: #24324a;--border-2: #33445f;--row-line: #1a2740;--hover: #1c2a47}*{box-sizing:border-box;margin:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text)}.login{max-width:380px;margin:18vh auto;background:var(--panel);padding:28px;border-radius:14px;box-shadow:0 8px 30px #00000014;display:flex;flex-direction:column;gap:12px}.login h1{font-size:19px}.login input{padding:10px 12px;border:1px solid var(--border-2);border-radius:8px;font-size:14px}.login .error{color:#dc2626;font-size:13px}.layout{display:grid;grid-template-columns:320px 1fr;height:100vh}.sidebar{background:var(--panel);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.topbar{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px}.topbar .name{font-weight:600;font-size:14px;flex:1}.dot{width:9px;height:9px;border-radius:50%;background:#94a3b8}.dot.online{background:#22c55e}.lists{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:16px}.section h2{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:8px}.task{width:100%;text-align:left;background:var(--panel-2);border:1px solid var(--border);border-radius:10px;padding:10px 12px;cursor:pointer;margin-bottom:6px;font-size:13px}.task:hover{border-color:var(--faint)}.task.selected{border-color:#2563eb;background:#eff6ff}.task .reason{color:#b45309;font-size:12px}.empty{color:var(--faint);font-size:13px}button.primary{background:#2563eb;color:#fff;border:none;border-radius:8px;padding:9px 14px;font-size:13px;cursor:pointer}button.primary:disabled{opacity:.5;cursor:default}button.ghost{background:var(--panel);border:1px solid var(--border-2);border-radius:8px;padding:8px 12px;font-size:13px;cursor:pointer}.main{display:flex;flex-direction:column;overflow:hidden}.chat-header{background:var(--panel);border-bottom:1px solid var(--border);padding:12px 18px;display:flex;align-items:center;gap:10px}.chat-header .conv{font-size:13px;color:var(--text-3);flex:1}.chat{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:8px}.bubble{max-width:62%;padding:9px 13px;border-radius:13px;font-size:14px;line-height:1.45;white-space:pre-wrap;background:var(--panel);border:1px solid var(--border);align-self:flex-start}.bubble.outbound{align-self:flex-end;background:#2563eb;color:#fff;border:none}.bubble.ai{border-left:3px solid #7c3aed}.bubble .who{display:block;font-size:11px;opacity:.6;margin-bottom:2px}.bubble .read-mark{color:#0e9f6e;font-weight:700;letter-spacing:-1px}.alert-banner{margin:0 0 12px;padding:10px 14px;border-radius:10px;background:#fee4e2;color:#7a271a;border:1px solid #fda29b;font-size:14px}.alert-banner .dim{opacity:.75}.handoff{margin:0 0 10px;padding:10px 12px;background:var(--panel-2);border:1px solid var(--border);border-radius:10px;font-size:13px}.handoff-head{font-size:11px;letter-spacing:.04em;text-transform:uppercase;opacity:.6;margin-bottom:6px}.handoff p{margin:4px 0}.handoff p.dim{opacity:.65}.handoff-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.handoff .tag{padding:2px 8px;border-radius:999px;background:var(--panel);border:1px solid var(--border);font-size:12px}.handoff .tag.stop{border-color:#f0a;color:#d6336c}.bubble .basis{margin-top:6px;font-size:12px;opacity:.85}.bubble .basis summary{cursor:pointer}.bubble .basis ul{margin:4px 0 0;padding-left:18px}.bubble .delivery-failed{display:block;margin-top:6px;font-size:12px;color:#b42318;background:#fee4e2;border-radius:6px;padding:4px 8px}.table-scroll{overflow-x:auto}.version-text{margin-top:6px;padding:8px 10px;background:var(--panel-2);border:1px solid var(--border);border-radius:8px;font-size:12px;white-space:pre-wrap;word-break:break-word;max-height:220px;overflow-y:auto}.replybar{display:flex;gap:8px;padding:12px 18px;background:var(--panel);border-top:1px solid var(--border);align-items:flex-end}.replybar textarea{flex:1;resize:none;height:44px;min-height:44px;max-height:140px;overflow-y:auto;line-height:1.4;padding:10px 12px;border:1px solid var(--border-2);border-radius:9px;font-size:14px;outline:none}.replybar>button{flex:none}.placeholder{margin:auto;color:var(--faint);font-size:14px}.suggestion{background:#f5f3ff;border-top:1px solid #ddd6fe;padding:10px 18px;max-height:220px;overflow-y:auto}.suggestion-head{display:flex;align-items:center;gap:10px;font-size:12px;color:#6d28d9;font-weight:600}.suggestion-head span{flex:1}.suggestion-draft{background:var(--panel);border:1px solid #ddd6fe;border-radius:9px;padding:9px 12px;margin-top:8px;font-size:13.5px;white-space:pre-wrap}.suggestion-knowledge{display:flex;flex-direction:column;gap:6px;margin-top:8px}.knowledge-item{font-size:12.5px;color:#4c1d95;background:#ede9fe;border-radius:8px;padding:7px 10px}.knowledge-src{display:block;font-size:11px;opacity:.7;margin-bottom:2px}.panel-layout{display:grid;grid-template-columns:220px 1fr;height:100vh}.panel-sidebar{background:#0f172a;color:#cbd5e1;display:flex;flex-direction:column;padding:14px 10px;gap:6px}.panel-sidebar .brand{font-weight:700;color:#fff;font-size:15px;padding:4px 12px 14px}.panel-sidebar nav{display:flex;flex-direction:column;gap:2px}.panel-sidebar nav a{color:#cbd5e1;text-decoration:none;padding:9px 12px;border-radius:8px;font-size:13.5px;display:flex;gap:9px;align-items:center}.panel-sidebar nav a:hover{background:#1e293b}.panel-sidebar nav a.active{background:#2563eb;color:#fff}.nav-icon{width:18px;text-align:center}.nav-section{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);padding:14px 12px 4px}.panel-main{display:flex;flex-direction:column;overflow:hidden}.panel-topbar{background:var(--panel);border-bottom:1px solid var(--border);padding:8px 16px;display:flex;align-items:center;gap:12px}.panel-topbar .spacer{flex:1}.panel-topbar .who{font-size:13px;color:var(--text-3)}.panel-content{flex:1;overflow:hidden;display:flex;flex-direction:column}.inbox-layout{display:grid;grid-template-columns:300px 1fr;height:100%}.inbox-lists{background:var(--panel);border-right:1px solid var(--border);overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:16px}.inbox-main{display:flex;flex-direction:column;overflow:hidden}.task.overdue{border-left:3px solid #f59e0b}.page{padding:20px 24px;overflow-y:auto}.page-head{display:flex;align-items:center;gap:14px;margin-bottom:16px}.page-head h1{font-size:20px;flex:1}.page h1{font-size:20px;margin-bottom:14px}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:14px 16px;margin-bottom:14px;font-size:14px}.invite-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.invite-form input,.invite-form select{padding:8px 10px;border:1px solid var(--border-2);border-radius:8px;font-size:13px}.invite-result code{display:block;background:var(--panel-2);padding:8px 10px;border-radius:8px;margin:8px 0;font-size:12px;word-break:break-all}.table{width:100%;background:var(--panel);border:1px solid var(--border);border-radius:12px;border-collapse:separate;border-spacing:0;overflow:hidden;font-size:13.5px}.table th{text-align:left;padding:10px 14px;background:var(--panel-2);color:var(--muted);font-size:11.5px;text-transform:uppercase;letter-spacing:.04em}.table td{padding:10px 14px;border-top:1px solid var(--row-line)}.badge{display:inline-block;padding:3px 9px;border-radius:999px;font-size:12px;background:var(--panel-2);color:var(--text-3)}.badge.online{background:#dcfce7;color:#166534}.badge.blocked{background:#fee2e2;color:#991b1b}.row-actions{display:flex;gap:6px;justify-content:flex-end}.ghost.danger{color:#dc2626;border-color:#fecaca}.login .hint{font-size:12.5px;color:var(--muted);line-height:1.5}.badge.pending{background:#fef3c7;color:#92400e}.task-top{display:flex;align-items:center;gap:6px;margin-bottom:2px}.task-number{font-size:11.5px;color:var(--muted);font-weight:600}.task-subject{font-size:13px;font-weight:500;margin-bottom:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.prio{font-size:10.5px;padding:1px 7px;border-radius:999px;font-weight:600}.prio.critical{background:#fee2e2;color:#991b1b}.prio.high{background:#ffedd5;color:#9a3412}.prio.low{background:var(--panel-2);color:var(--muted)}.tickets-page{display:flex;flex-direction:column;height:100%;overflow-y:auto}.tabs{display:flex;gap:4px;margin-bottom:12px;flex-wrap:wrap}.tab{border:1px solid var(--border);background:var(--panel);border-radius:999px;padding:7px 14px;font-size:13px;cursor:pointer;color:var(--text-3);display:flex;align-items:center;gap:7px}.tab.active{background:#2563eb;border-color:#2563eb;color:#fff}.tab-count{background:#64748b38;border-radius:999px;padding:0 7px;font-size:11.5px}.tab.active .tab-count{background:#ffffff40}.tickets-table{flex:none}.ticket-row{cursor:pointer}.ticket-row:hover td{background:var(--panel-2)}.overdue-row td:first-child{box-shadow:inset 3px 0 #f59e0b}.breach-row td:first-child{box-shadow:inset 3px 0 #dc2626}.breach-row{background:#fef2f2}.subject-cell{max-width:340px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500}.subject-cell .reason{color:#b45309;font-weight:400;font-size:12px}.mono{font-family:ui-monospace,monospace;font-size:12.5px;color:var(--text-3)}.muted{color:var(--faint)}button.small{padding:5px 12px;font-size:12.5px}.badge.status-ai{background:#ede9fe;color:#5b21b6}.badge.status-waiting_operator{background:#fef3c7;color:#92400e}.badge.status-with_operator{background:#dbeafe;color:#1e40af}.badge.status-waiting_client{background:var(--panel-2);color:var(--text-3)}.badge.status-closed{background:#e2e8f0;color:#334155}.ticket-page{display:flex;flex-direction:column;height:100%;overflow:hidden}.ticket-page .chat-header{gap:10px}.ticket-page .back{text-decoration:none;color:var(--text-3);font-size:17px;padding:2px 8px}.ticket-page .spacer{flex:1}.ticket-body{flex:1;display:grid;grid-template-columns:1fr 260px;overflow:hidden}.ticket-chat{display:flex;flex-direction:column;overflow:hidden}.ticket-attrs{border-left:1px solid var(--border);background:var(--panel);padding:16px;overflow-y:auto}.ticket-attrs h3{font-size:12px;text-transform:uppercase;color:var(--muted);margin-bottom:12px;letter-spacing:.04em}.attr{font-size:13.5px;margin-bottom:10px}.attr span{display:block;font-size:11px;color:var(--faint);text-transform:uppercase;letter-spacing:.03em;margin-bottom:1px}.readonly-note{padding:12px 18px;background:var(--panel);border-top:1px solid var(--border);color:var(--muted);font-size:13px}.bubble.internal{align-self:stretch;max-width:100%;background:#fef9c3;border:1px solid #fde047;color:#713f12}.replybar.note-mode textarea{background:#fefce8;border-color:#fde047}.mode-switch{display:flex;flex-direction:column;gap:4px}.mode{border:1px solid var(--border);background:var(--panel);border-radius:7px;padding:5px 10px;font-size:11.5px;cursor:pointer;color:var(--muted);white-space:nowrap}.mode.active{background:#2563eb;border-color:#2563eb;color:#fff}.mode.active.note{background:#ca8a04;border-color:#ca8a04}.ticket-attrs h3:not(:first-child){margin-top:20px}.ticket-attrs select{width:100%;padding:6px 8px;border:1px solid var(--border-2);border-radius:7px;font-size:13px}.prev-ticket{display:block;font-size:12.5px;padding:7px 9px;background:var(--panel-2);border:1px solid var(--border);border-radius:8px;margin-bottom:6px;text-decoration:none;color:var(--text-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.prev-ticket:hover{border-color:var(--faint)}.badge.segment-purchased{background:#dcfce7;color:#166534}.badge.segment-applied{background:#e0e7ff;color:#3730a3}.page-head .back{text-decoration:none;color:var(--text-3);font-size:17px;padding:2px 8px}.page-head select,.page-head input.search{padding:8px 12px;border:1px solid var(--border-2);border-radius:8px;font-size:13px}.page-head input.search{width:260px}.client-grid{display:grid;grid-template-columns:320px 1fr;gap:14px;align-items:start}.client-grid h3{font-size:12px;text-transform:uppercase;color:var(--muted);margin-bottom:12px;letter-spacing:.04em}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:12px;margin-bottom:16px}.kpi-card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:4px}.kpi-label{font-size:11.5px;text-transform:uppercase;color:var(--muted);letter-spacing:.04em}.kpi-value{font-size:24px;font-weight:700;color:var(--text)}.kpi-sub{font-size:11.5px;color:var(--faint)}.bars{display:flex;align-items:flex-end;gap:3px;height:140px;padding-top:8px}.bar-col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;min-width:6px}.bar{width:100%;border-radius:3px 3px 0 0;min-height:2px;transition:height .2s}.bar-label{font-size:10px;color:var(--faint);margin-top:4px;height:13px}.heatmap{display:grid;grid-template-columns:repeat(12,1fr);gap:4px}.heat-cell{background:#2563eb;border-radius:5px;aspect-ratio:1.6;display:flex;align-items:center;justify-content:center}.heat-hour{font-size:10px;color:var(--text);font-weight:600}.team-link{color:#1d4ed8;text-decoration:none;font-weight:600}.team-link:hover{text-decoration:underline}.open-ticket-row{display:flex;gap:10px;align-items:center;margin-bottom:6px}.open-ticket-row .prev-ticket{flex:1;margin-bottom:0}.open-ticket-row select{padding:6px 8px;border:1px solid var(--border-2);border-radius:7px;font-size:12.5px;color:var(--text-3)}.ghost-link{color:#2563eb;text-decoration:none;font-size:13px}.ghost-link:hover{text-decoration:underline}.settings-group{margin-bottom:16px}.setting-row{display:grid;grid-template-columns:320px 1fr;gap:16px;align-items:center;padding:10px 0;border-top:1px solid var(--row-line)}.settings-group h3+.setting-row{border-top:none}.setting-label{display:flex;flex-direction:column;gap:2px;font-size:13.5px;color:var(--text-2);font-weight:500}.setting-hint{font-size:11.5px;color:var(--faint);font-weight:400}.setting-row input:not([type=color]),.setting-row textarea{padding:8px 11px;border:1px solid var(--border-2);border-radius:8px;font-size:13px;width:100%;box-sizing:border-box;font-family:inherit}.setting-row input[type=color]{width:48px;height:34px;padding:2px;border:1px solid var(--border-2);border-radius:8px}.setting-row textarea{min-height:56px;resize:vertical}.settings-bar{position:sticky;bottom:0;display:flex;align-items:center;gap:14px;padding:14px 0;background:linear-gradient(transparent,var(--bg) 40%)}.badge.action{background:#ede9fe;color:#5b21b6}.nowrap{white-space:nowrap}.test-search{margin-bottom:16px}.test-search h3{font-size:12px;text-transform:uppercase;color:var(--muted);letter-spacing:.04em;margin-bottom:10px}.test-search-bar{display:flex;gap:10px;margin-bottom:10px}.test-search-bar input{flex:1;padding:9px 12px;border:1px solid var(--border-2);border-radius:8px;font-size:13.5px}.knowledge-form textarea{min-height:120px;padding:9px 12px;border:1px solid var(--border-2);border-radius:8px;font-size:13px;font-family:inherit;resize:vertical}.ticket-filters{display:flex;gap:10px;align-items:center;margin-bottom:14px;flex-wrap:wrap}.ticket-filters select,.ticket-filters input.search{padding:8px 11px;border:1px solid var(--border-2);border-radius:8px;font-size:13px;background:var(--panel)}.ticket-filters input.search{flex:1;min-width:220px}.badge.substatus{background:#ccfbf1;color:#115e59;margin-left:5px}.bulk-bar{display:flex;align-items:center;gap:10px;background:#eff6ff;border:1px solid #bfdbfe;border-radius:10px;padding:8px 14px;margin-bottom:12px;font-size:13px}.bulk-bar .bulk-count{font-weight:600;color:#1d4ed8}.bulk-bar .spacer{flex:1}.bulk-bar select{padding:7px 9px;border:1px solid #93c5fd;border-radius:7px;font-size:12.5px;background:var(--panel)}.check-cell{width:34px;text-align:center}.check-cell input{cursor:pointer}.bubble .attach-img{max-width:100%;max-height:220px;border-radius:10px;display:block}.bubble .attach-link{color:inherit;font-weight:600}.lang-toggle{font-weight:700;letter-spacing:.03em;min-width:44px}.export-links{display:flex;gap:18px;flex-wrap:wrap}@media(max-width:760px){.panel-layout{grid-template-columns:1fr;grid-template-rows:auto 1fr}.panel-sidebar{flex-direction:row;align-items:center;gap:8px;padding:8px 10px;overflow-x:auto;white-space:nowrap}.panel-sidebar .brand{padding:0 6px 0 0;font-size:14px}.panel-sidebar nav{flex-direction:row;gap:2px}.panel-sidebar nav a{padding:7px 9px;font-size:13px}.panel-sidebar .nav-section{display:none}.panel-topbar{flex-wrap:wrap;gap:6px}.ticket-body{display:flex;flex-direction:column;overflow-y:auto}.ticket-chat{min-height:60vh;max-height:60vh}.ticket-attrs{border-left:none;border-top:1px solid var(--border)}.ticket-page .chat-header{flex-wrap:wrap}.client-grid{grid-template-columns:1fr}}.integrations-note{margin:-6px 0 14px;font-size:13.5px}.integrations-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:14px}.integration-card{display:flex;flex-direction:column;gap:10px}.integration-head{display:flex;align-items:center;gap:8px}.integration-head h3{margin:0;flex:1}.integration-icon{font-size:20px}.integration-field{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--text-3)}.integration-field input{border:1px solid var(--border-2);border-radius:8px;padding:8px 10px;font-size:13.5px}.integration-field input:focus{outline:none;border-color:#2563eb}.integration-webhook code{background:var(--panel-2);padding:2px 6px;border-radius:6px;font-size:12.5px;word-break:break-all}.integration-actions{margin-top:4px}.integration-meta{font-size:12px}.template-anchor{position:relative}.template-menu{position:absolute;bottom:calc(100% + 8px);right:0;width:340px;background:var(--panel);border:1px solid var(--border-2);border-radius:10px;box-shadow:0 8px 24px #0f172a1f;padding:8px;z-index:30}.template-menu input{width:100%;box-sizing:border-box;margin-bottom:6px;border:1px solid var(--border-2);border-radius:8px;padding:7px 10px;font-size:13px}.template-list{max-height:240px;overflow-y:auto;display:flex;flex-direction:column;gap:2px}.template-item{display:flex;flex-direction:column;align-items:flex-start;gap:2px;width:100%;text-align:left;border:none;background:none;cursor:pointer;padding:7px 9px;border-radius:8px}.template-item:hover{background:var(--hover)}.template-title{font-weight:600;font-size:13px}.template-preview{font-size:12px;color:var(--muted);max-width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.template-empty{padding:10px;font-size:13px;color:var(--muted)}.template-row{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--row-line)}.template-row-text{flex:1;display:flex;flex-direction:column;gap:2px;min-width:0}.template-row-text .muted{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.template-form{display:flex;flex-direction:column;gap:8px;margin-top:10px}.template-form textarea{min-height:64px;resize:vertical}.csat-stars{color:#f59e0b;font-size:15px;letter-spacing:1px}[data-theme=dark] .panel-sidebar{background:#0a101d}[data-theme=dark] .task.selected{background:#14243f}[data-theme=dark] .suggestion{background:#221c3a;border-top-color:#3b3163}[data-theme=dark] .suggestion-head{color:#b7a5f7}[data-theme=dark] .suggestion-draft{background:var(--panel);border-color:#3b3163}[data-theme=dark] .knowledge-item{background:#2a2350;color:#cabffc}[data-theme=dark] .bubble.internal{background:#2e250c;border-color:#57430f;color:#f2e2a3}[data-theme=dark] .replybar.note-mode textarea{background:#2e250c;border-color:#57430f}[data-theme=dark] .bulk-bar{background:#14243f;border-color:#29457a}[data-theme=dark] .bulk-bar .bulk-count{color:#8ab6ff}[data-theme=dark] .bulk-bar select{background:var(--panel);border-color:#33445f}[data-theme=dark] .breach-row{background:#2a1418}[data-theme=dark] .invite-result code{background:var(--panel-2)}[data-theme=dark] .login{box-shadow:0 8px 30px #00000073}input,select,textarea{background:var(--panel);color:var(--text)}input::placeholder,textarea::placeholder{color:var(--faint)}.bubble{position:relative}.bubble .kb-btn{position:absolute;top:4px;right:-34px;border:none;background:none;cursor:pointer;font-size:15px;opacity:0;transition:opacity .12s;padding:2px 4px}.bubble:hover .kb-btn{opacity:.85}.bubble .kb-btn:hover{opacity:1;transform:scale(1.1)}.client-typing{align-self:flex-start;font-size:12.5px;color:var(--muted);font-style:italic;padding:2px 6px}.kb-overlay{position:fixed;inset:0;background:#0f172a73;display:flex;align-items:center;justify-content:center;z-index:50}.kb-modal{background:var(--panel);border-radius:14px;padding:18px;width:min(560px,calc(100vw - 40px));display:flex;flex-direction:column;gap:10px;box-shadow:0 18px 60px #0000004d}.kb-modal h3{font-size:15px}.kb-modal input{padding:9px 11px;border:1px solid var(--border-2);border-radius:8px;font-size:13.5px}.kb-modal textarea{min-height:160px;padding:9px 11px;resize:vertical;border:1px solid var(--border-2);border-radius:8px;font-size:13px;font-family:inherit}.topic-rows{display:flex;flex-direction:column;gap:7px}.topic-row{display:grid;grid-template-columns:200px 1fr 46px;gap:10px;align-items:center;font-size:13px}.topic-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.topic-bar-track{background:var(--panel-2);border-radius:6px;height:14px}.topic-bar{background:#2563eb;height:100%;border-radius:6px;min-width:3px}.topic-count{text-align:right;color:var(--muted);font-weight:600}.topic-note{margin-top:4px;font-size:12.5px}.avatar{display:inline-flex;align-items:center;justify-content:center;border-radius:50%;color:#fff;font-weight:700;flex:none;letter-spacing:.02em;-webkit-user-select:none;user-select:none;vertical-align:middle}.name-cell{display:inline-flex;align-items:center;gap:8px}.line-chart-wrap{display:flex;flex-direction:column;gap:6px}.line-chart{width:100%;height:auto}.chart-grid{stroke:var(--border);stroke-width:1}.chart-tick{fill:var(--faint);font-size:10px}.chart-legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12px;color:var(--muted)}.legend-item{display:inline-flex;align-items:center;gap:5px}.legend-dot{width:9px;height:9px;border-radius:50%;display:inline-block}.skeleton{height:14px;border-radius:6px;background:linear-gradient(90deg,var(--panel-2) 25%,var(--hover) 50%,var(--panel-2) 75%);background-size:200% 100%;animation:shimmer 1.4s infinite}.skeleton-lg{height:26px;margin-top:6px}.skeleton-row td{padding:14px}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.empty-state{display:flex;flex-direction:column;align-items:center;gap:6px;padding:36px 12px;text-align:center;font-size:14px}.empty-icon{font-size:30px}.bubble{animation:rise-in .18s ease-out}.template-menu,.kb-modal{animation:pop-in .14s ease-out}@keyframes rise-in{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}@keyframes pop-in{0%{opacity:0;transform:scale(.97)}to{opacity:1;transform:none}}.tab,.mode,button.primary,button.ghost,.panel-sidebar nav a{transition:background .15s ease,border-color .15s ease,color .15s ease}@media(prefers-reduced-motion:reduce){.skeleton,.bubble,.template-menu,.kb-modal{animation:none}*{transition:none!important}}.kb-sync-status{margin-top:10px;padding:10px 12px;border:1px solid var(--border);border-radius:10px;display:grid;gap:6px}.kb-sync-row{display:flex;justify-content:space-between;gap:12px;font-size:13px}.quota-alert{color:var(--danger, #e5484d)}.presence{color:var(--muted);font-size:10px}.presence.online{color:#22c55e}.ticket-action-error{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:8px 12px 0;padding:8px 12px;border-radius:8px;background:#e5484d1f}.card-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;flex-wrap:wrap}.card-head h3{margin:0}.password-field{position:relative;display:block}.password-field input{width:100%;padding-right:44px}.password-toggle{position:absolute;right:6px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;font-size:16px;line-height:1;padding:6px;opacity:.75}.password-toggle:hover{opacity:1}.ghost.copied{border-color:var(--ok, #3fb950);color:var(--ok, #3fb950);transition:border-color .15s ease,color .15s ease}.role-select{background:transparent;border:1px solid transparent;border-radius:6px;color:inherit;font:inherit;padding:2px 4px;cursor:pointer}.role-select:hover,.role-select:focus{border-color:var(--border, #2a3550)}.embed-code{background:var(--bg-elevated, #0f1729);border:1px solid var(--border, #2a3550);border-radius:8px;padding:10px 12px;overflow-x:auto;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px;margin:8px 0}